Refund policy
RETURN & REFUND POLICY
Last updated: September 2026
We hope you love your SALT OPERA order. If you change your mind or there is an issue with your purchase, this policy explains how returns and refunds are handled.
Nothing in this policy limits your mandatory rights under applicable consumer law.
1. 14-DAY RIGHT OF WITHDRAWAL
If you are a consumer in the European Union, you have the right to withdraw from your online purchase within 14 days without giving a reason.
For goods, the withdrawal period begins when you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, contact us within this period at:
Please include your order number and the item(s) you wish to return.
After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 days after informing us of your decision to withdraw.
2. HOW TO MAKE A RETURN
Before sending a return, please contact:
We will provide you with the applicable return instructions and return address.
Please do not send returns to the address shown on the original shipping label or packaging. This may be the address of one of our fulfilment partners and may not be able to accept customer returns.
Returns should only be sent to the return address provided by SALT OPERA.
For customers in Germany, SALT OPERA provides a designated return address in Germany.
3. RETURN SHIPPING COSTS
For returns resulting from a change of mind, incorrect size selection, preferred fit, colour preference or any other return where the product is not defective or incorrect, the customer is responsible for the direct cost of return shipping.
We recommend using a trackable shipping method and keeping proof of postage until your refund has been completed.
If an item is confirmed to be defective, damaged or incorrect, you will not be required to bear return shipping costs where applicable law requires SALT OPERA to cover them.
4. CONDITION OF RETURNED ITEMS
You may inspect and try on the product to the extent reasonably necessary to establish its nature, characteristics and fit.
Please take reasonable care of products while they are in your possession.
You may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the product.
This may include, depending on the circumstances:
- visible signs of wear;
- stains or marks;
- washing;
- alterations;
- damage;
- strong odors, including perfume, smoke or body odor; or
- other handling that materially reduces the value of the product.
Where permitted by applicable law, a reasonable deduction reflecting the proven diminished value may be made from your refund.
5. WRONG SIZE OR CHANGE OF MIND
Choosing an unsuitable size, preferring a different fit or simply changing your mind does not constitute a product defect.
You may still exercise your statutory right of withdrawal within the applicable period.
In these circumstances, you are responsible for the direct cost of returning the product to our designated return address.
Please review the size guide on the relevant product page before ordering.
6. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If you receive an item that is damaged, defective, incorrect or otherwise does not conform to your order, contact us at:
Please include:
- your order number;
- a brief description of the issue; and
- clear photographs showing the item and the issue where reasonably possible.
We may request additional reasonable information necessary to assess the issue.
Please do not return a damaged, defective or incorrect item before contacting us.
Depending on the circumstances and your statutory rights, an appropriate remedy may include replacement, refund, repair or another remedy required by applicable law.
Where applicable law requires us to bear the cost of returning a defective or incorrect item, you will not be required to pay that cost.
7. LOST OR UNDELIVERED ORDERS
If your tracking indicates that your order may be lost or your order has not been delivered within the expected delivery period, contact us at:
We will investigate the shipment with our fulfilment and delivery partners.
Where an order is confirmed as lost or otherwise qualifies for a remedy under applicable law, we will provide an appropriate resolution, which may include a replacement shipment or refund.
8. REFUNDS
Once you have validly exercised your right of withdrawal, refunds will be processed in accordance with applicable consumer law.
We may withhold reimbursement until:
we have received the returned goods, or you provide evidence that you have sent the goods back, whichever occurs first.
Refunds will normally be issued to the original payment method.
Once a refund has been issued by SALT OPERA, your bank or payment provider may require additional processing time before the funds appear in your account.
9. ORIGINAL SHIPPING COSTS
Where required by applicable consumer law, a valid withdrawal will include reimbursement of the cost of the least expensive standard delivery option offered for the original order.
If you selected a more expensive delivery option, such as express or premium shipping, the additional cost above our standard delivery option will not be refunded.
The direct cost of returning the product remains the customer's responsibility for change-of-mind and size-related returns.
10. EXCHANGES
We currently do not offer direct exchanges.
If you would like another size, colour or product, you may return the original item in accordance with this policy and place a new order.
This allows us to process your return and new purchase separately and helps avoid delays.
Product availability cannot be guaranteed.
11. SALE ITEMS
Sale and discounted items are subject to the same mandatory consumer rights as full-price products.
A discounted price does not remove your statutory right of withdrawal or your rights concerning defective or non-conforming goods.
12. RETURN ADDRESS
Do not return products to the address printed on the original parcel.
To initiate a return and receive the correct return address, contact:
Customers in Germany will be provided with our designated German return address.
Returns sent to an address other than the designated return address may cause significant processing delays.
This does not affect your statutory consumer rights.
13. STATUTORY CONFORMITY RIGHTS
Your right to return an order because you changed your mind is separate from your statutory rights concerning defective, damaged, incorrect or non-conforming goods.
Nothing in this policy excludes or limits any statutory guarantee or other mandatory consumer protection available under applicable law.
14. CONTACT
For all return and refund enquiries:
SALT OPERA
Email: hello@saltopera.com
Website: saltopera.com