Shipping policy
SHIPPING POLICY
Last updated: September 2026
Thank you for shopping with SALT OPERA. This Shipping Policy explains how orders placed through saltopera.com are processed and delivered.
ORDER PROCESSING
Orders are processed after successful payment confirmation.
Please allow 1–5 business days for order processing before shipment.
Processing times may be longer during periods of high demand, product launches, holidays or other exceptional circumstances.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information where tracking is available.
SHIPPING DESTINATIONS
SALT OPERA ships to selected countries and regions.
Available shipping destinations are shown at checkout. If your country or region is not available at checkout, we currently do not offer delivery to that destination.
We reserve the right to modify the countries and regions we ship to at any time.
SHIPPING COSTS
Shipping costs, where applicable, are calculated and displayed at checkout before you complete your purchase.
The final shipping cost may depend on the destination, order contents and available shipping method.
You will always be able to review applicable shipping charges before placing your order.
ESTIMATED DELIVERY TIMES
Estimated delivery times are displayed at checkout where available.
Delivery estimates begin after the order has been processed and shipped.
Please note that delivery dates are estimates rather than guaranteed delivery dates, unless we have expressly agreed to deliver your order by a specific date.
Orders may experience delays due to circumstances such as carrier disruptions, customs processing, severe weather, peak periods or other circumstances outside our reasonable control.
Where required by applicable law, orders will be delivered within the legally required timeframe. For EU consumers, unless another delivery period has been agreed, goods must generally be delivered without undue delay and no later than 30 days after conclusion of the contract.
MULTIPLE PACKAGES
Depending on the products ordered and their fulfilment location, items from the same order may be shipped separately.
You may therefore receive more than one package and packages may arrive on different dates.
Where available, separate tracking information will be provided for each shipment.
You will not be charged additional shipping fees solely because we choose to fulfil your order in multiple packages.
TRACKING
Where tracking is available, tracking details will be sent to the email address provided with your order.
Tracking information may take some time to update after a shipment has been dispatched.
If your tracking information has not updated for an extended period, please contact us at hello@saltopera.com.
INCORRECT OR INCOMPLETE ADDRESS
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please review your delivery address carefully before completing your purchase.
If you notice an error, contact us at hello@saltopera.com as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
If an order is returned to us or cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping costs for reshipment may be charged where permitted by applicable law.
UNCLAIMED OR REFUSED PACKAGES
Customers are responsible for accepting or collecting their delivery where reasonably required.
If a package is returned because it was not collected, delivery was repeatedly refused, or delivery could not be completed for reasons attributable to the customer, we may charge reasonable additional shipping costs for reshipment where permitted by applicable law.
This does not affect any mandatory consumer rights.
DELAYED ORDERS
Occasional delivery delays may occur.
If your order is significantly delayed, please contact us at hello@saltopera.com with your order number.
Where a delivery is not completed within an agreed delivery period or the period required by applicable law, you may have the right to request delivery within an additional reasonable period and, if delivery still does not occur, terminate the contract and receive a refund.
Nothing in this Shipping Policy limits those statutory rights.
LOST PACKAGES
If you believe your package has been lost in transit, contact us at:
Please include your order number and relevant tracking information.
We may investigate the shipment with the carrier before determining the appropriate resolution.
Where SALT OPERA arranged the delivery, responsibility for the goods remains with us until they are delivered to you as required by applicable consumer law.
DAMAGED PACKAGES
If your order arrives damaged, please contact hello@saltopera.com as soon as reasonably possible.
Please include:
- your order number;
- photographs of the packaging;
- photographs clearly showing the damaged item; and
- a brief description of the issue.
This information helps us assess the issue and, where appropriate, raise a claim with the carrier or fulfilment partner.
Your statutory rights regarding damaged or non-conforming goods are not affected. In the EU, the trader bears the risk of damage during delivery when the trader arranged the carrier.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to import duties, taxes, customs charges or other fees depending on the destination country and the way the shipment is fulfilled.
Where such charges are known and collected by SALT OPERA at checkout, they will be shown before you complete your purchase.
Where permitted by applicable law, certain charges may instead be collected by the relevant customs authority or carrier.
We will provide information about applicable charges as required by law before purchase.
Do not put a blanket “all customs fees are the customer's responsibility” clause here unless your actual fulfilment setup supports that and the charge is properly disclosed before checkout. EU rules require customers to be informed of delivery and other additional charges before purchase.
SHIPPING RESTRICTIONS
Certain products or destinations may occasionally be unavailable for shipping because of carrier restrictions, customs requirements, legal restrictions or fulfilment limitations.
Available delivery options will be shown at checkout.
CHANGES TO THIS POLICY
We may update this Shipping Policy from time to time to reflect changes to our shipping practices, fulfilment partners, available destinations or applicable requirements.
The latest version will be available on this website.
CONTACT
For questions about shipping or your order, contact:
SALT OPERA
Email: hello@saltopera.com
Website: saltopera.com